Refund policy
BOSS PCs REFUND POLICY
1. Strict No-Refund Policy for Custom/Built-to-Order PCs
All sales of custom-configured or prebuilt PCs are FINAL. Due to the personalized nature of these systems:
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No refunds will be issued for:
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Changed minds, compatibility issues, or performance expectations not being met.
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Orders canceled after 1 hour of purchase (assembly begins immediately).
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Opened/tampered systems (broken warranty seals void all returns).
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2. Limited Warranty for Defective Items
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Covered issues: Hardware defects verified within 30 days of delivery.
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Requirements for warranty claims:
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Contact us within 48 hours of delivery.
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Provide video/picture proof of the defect.
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Include original order number and component serial numbers.
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Resolution options:
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Free repair of defective part(s).
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Replacement (if repair is impossible).
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3. Exclusions (What’s Not Covered)
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Voided warranty if:
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Physical damage (drops, spills, modifications).
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Software issues (OS/driver problems, 3rd-party apps).
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Cosmetic wear or minor imperfections.
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Purchases from unauthorized resellers.
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4. Shipping & Inspection Requirements
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Signature required at delivery. Uninsured shipments are at the customer’s risk.
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Report shipping damage within 48 hours (with photo/video proof) or claims are denied.
5. Fraud Prevention & Chargebacks
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Fraudulent chargebacks will be disputed with:
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Signed delivery confirmation.
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IP address logs and order documentation.
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Penalties:
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$50 dispute fee + legal cost recovery.
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Permanent blacklisting from future purchases.
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6. No Returns for Promotional Items
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Free gifts (keyboards, mice, etc.) are non-refundable.
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If the main product is returned, the gift’s value will be deducted.